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Case management

Guidelines to Strengthen the Social Service Workforce for Child Protection

These guidelines are informed by evidence of ‘what works’ and lessons learned in the field.

Child Welfare Caseworkers and Children with Developmental Disabilities: An Exploratory Study

Although caseworkers play a key role in ensuring that the special needs of these children are met, little is known regarding caseworkers’ knowledge about, exposure to, and comfort with people with developmental disabilities. In this exploratory study, local county caseworkers were asked to self-...

Children in Moldova are Cared for in Safe and Secure Families Project

This final project report highlights some of the lessons and achievements in Moldova toward helping government improve national child care and child protection policies and legislation and build capacity through training to support the transition of the child care system towards family- and...

Integrating Health Care and Social Services for People with Serious Illness: Proceedings of a workshop

During a workshop proceeding, speakers examined the rationale for integration of health care and social services for people with serious illness, explored examples of innovative partnerships and collaborations that provide integrated services, and discussed the potential policy challenges and...

Transitioning to Family Care for Children

A series of three tools has been developed to support groups working to transition from residential care settings to family-based care, including an online training, a guidance manual and toolkit.

Towards Universal Social Protection for Children: Achieving SDG 1.3

This report shows how cash benefits are proven to have significant, wide-ranging, positive impacts on children’s lives, but that they must be part of integrated social protection and broader social policy programming that includes childcare and social services as well.

Resource Compendium for Integration of Early Childhood Development into Programs for Children Orphaned or Made Vulnerable by HIV

This compendium includes various tools, visuals, tips and suggestions for how they can be applied through clinical health care, family case management and home visits, early childhood education and parenting programs.

National Referral Protocol on Gender Based Violence

This technical guidance document aims to ensure that all survivors/victims of GBV (Domestic and sexual violence) receive a prompt and comprehensive response from service providers in terms of medical, psychosocial and legal support; and also considering the current reporting mechanisms. This...

Child Neglect in Humanitarian Settings

The document highlights the importance of strengthening protective factors, including the provision of quality social services, to address child neglect.

WHO Guideline on Health Policy and System Support to Optimize Community Health Worker Programmes

This resource related to community health worker remuneration, training and education, data collection, certification, career ladder, supervision, offers best practices that can be replicated by social service workers and other community service providers. The data demonstrates that when all of...

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