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The Alliance aims to advance knowledge on social service workforce strengthening by organizing and disseminating resources, tools, models and best practices.

Resource Database

The Alliance Resource Database is an online hub for information about the social service workforce. We rely on you to help us keep the resources useful and up to date. We encourage members to suggest new resources to add to the database by logging on and using the contribution form.   

The Global Social Service Workforce Alliance provides these resources for public use but does not endorse any particular resource. Some resource links will take you off the Alliance website. Linking to these external sites does not constitute or imply an endorsement of the sites' resources and content by the Alliance.  Access the resource database here.

Case Management Compendium

Given increasing interest on the topic of case management, two subgroups of the Alliance's Case Management Interest Group contributed to new case management resources. Members developed Core Concepts and Principles of Effective Case Management: Approaches for the Social Service Workforce. The second sub-group reviewed tools and resources to compile a Case Management Compendium, meant to be useful to audiences of various workforce levels and organizations, representing practices from humanitarian and development perspectives across different regions.

Alliance Resources

The Alliance has developed, collated or collaborated on a number of resources to raise the profile of the social service workforce through greater understanding and appreciation of the composition and role of the workforce. The Alliance has also compiled data to show trends and the importance of an adequate workforce to address needs of vulnerable groups. Alliance members and others are encouraged to use these tools to advocate for greater planning, development and support of the workforce. Read more here.


Take a look at the latest blog posts on social service workforce strengthening here. We encourage members to submit guest blogs.


The Social Service Workforce Webinar Series encourages the sharing of information, expertise and promising practices for addressing the needs of the social service workforce through a series of facilitated discussions. Read summaries and download past webinars here. All of our webinars are also available on our YouTube channel.

Discussion Board

Alliance members can ask questions of one another or share information and resources on the discussion board. Take part in discussions with fellow members here.