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Key Considerations in Establishing a National Association for Child and Youth Care Workers

These guidelines were produced by four national professional associations for child and youth care workers in Africa to encourage others to undertake a similar process in other countries toward professionalization, regulation and growth of child and youth care work. These guidelines provide an...

A Voluntary European Quality Framework for Social Services

This voluntary European Quality Framework aims to develop a common understanding on the quality of social services within the EU by identifying quality principles that these services should fulfil. Moreover, by proposing a set of methodological guidelines, the Quality Framework will also help...

Guidelines to Strengthen the Social Service Workforce for Child Protection

These guidelines are informed by evidence of ‘what works’ and lessons learned in the field.

Children in Moldova are Cared for in Safe and Secure Families Project

This final project report highlights some of the lessons and achievements in Moldova toward helping government improve national child care and child protection policies and legislation and build capacity through training to support the transition of the child care system towards family- and...

Identifying and Addressing Risk in the Implementation of Alternative Care Policies in Cambodia

This short human rights in action article take a critical approach to the translation of alternative care and child protection policies to practice and highlights risks involved with haste, outcomes measured in numbers and unrealistic timeframes, and rapidly transforming practice with nascent...

Five Steps to a Stronger Child Welfare Workforce

This publication outlines five clear steps that child welfare agency leaders can take to build and maintain a strong, stable frontline workforce.

National Referral Protocol on Gender Based Violence

This technical guidance document aims to ensure that all survivors/victims of GBV (Domestic and sexual violence) receive a prompt and comprehensive response from service providers in terms of medical, psychosocial and legal support; and also considering the current reporting mechanisms. This...

Child Neglect in Humanitarian Settings

The document highlights the importance of strengthening protective factors, including the provision of quality social services, to address child neglect.

Human Services Management Competencies

This document specifies and details competencies with performance indicators necessary to successfully manage human services organizations through the following four domains: Executive Leadership, Resource Management, Strategic Management and Community Collaboration. These domains and the...

WHO Guideline on Health Policy and System Support to Optimize Community Health Worker Programmes

This resource related to community health worker remuneration, training and education, data collection, certification, career ladder, supervision, offers best practices that can be replicated by social service workers and other community service providers. The data demonstrates that when all of...

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