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Community workers

Caring for Volunteers - A Psychosocial Support Toolkit

The role of volunteers in emergencies is increasingly complex. In the emergency environment, staff and volunteers are exposed to trauma, loss and devastation, injury and even death. It is of course difficult to prepare for every type of event and to include every single volunteer. But it is...

Mental Health and Psychosocial Considerations: Key actions for Caring for Volunteers in COVID-19

This guidance note is a quick reference tool for providing effective care and support to volunteers during the different phases of a COVID-19 response. To effectively care for and support volunteers involved in a COVID-19 response, robust volunteer care systems are needed to enhance their safety...

Interim Guidance on Scaling-up COVID-19 Outbreak in Readiness and Response Operations in Camps and Camp-like Settings

This Interim Guidance is intended for field coordinators, camp managers and public health personnel, as well as national and local governments and the wider humanitarian community working in humanitarian situations, including camps and camp-like settings, who are involved in the decision making and...

GBV Case Management and the COVID-19 Pandemic

This note aims to provide practical support to Gender-Based Violence (GBV) practitioners to adapt GBV case management service delivery models quickly and ethically during the current COVID-19 pandemic. Given the increase in reports of GBV, ensuring that women and girls can access GBV support...

Changing the Focus of Social Work Supervision: Effects on client satisfaction and generalised contentment

This study examines the efficacy of client-centred supervision for improving client satisfaction in a community mental health team. Using supervision to ask questions about client problems and staff interventions in the context of client outcomes appears to increase staff use of basic communication...

Strengthening Supportive Supervision at the District Health Level in the Pacific

This health workforce management policy brief highlights the importance of supervision for health worker performance and achieving health development goals; however, the brief also notes that supportive supervision within health systems in the Pacific is rated poorly. The brief reviews the...

Support Supervision Guide for Orphans and Other Vulnerable Children Service Delivery

This guide aims to facilitate provision of technical support and quality assurance for OVC services and interventions in a comprehensive manner by different stakeholders. It is expected that the national ministry will use this tool to supervise Technical Services Originations (TSOs), local...

Using a Competency Model to Increase Frontline Supervisor Effectiveness in Child Welfare Agencies

This article highlights the connection of quality supervision to reductions in staff turnover, improving morale, and increasing job performance and commitment for child welfare workers.

M'Lop Tapang Staff Supervision Policy and Guidelines

M’Lop Tapang recognizes that supervision is an essential component of quality social work services for children and families. This document is intended to define supervision that is available and ensure it is available to all social service workers for professional development, training and quality...

Be the Change! Leave No Care Leaver Behind!

Through two projects designed by SOS Children's Villages, findings show that care leavers experience a range of emotions when leaving their place of care: a mix of happiness and expectations of freedom and independence along with feelings of loneliness, anxiety and, sometimes, fear.

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