Date: February 13, 2018

Overview: Quality case management practices have been shown to improve decision-making and service delivery in child welfare and protection in order to reduce violence against children, prevent unnecessary family separation, and improve child and family outcomes. In recent years, many organizations have been working on the development of case management resources to strengthen the ability of the social service workforce to carry out effective case management practices.

This webinar showcased two resources from the Global Social Service Workforce Alliance Case Management Interest Group:

• Core Concepts and Principles of Effective Case Management: Approaches for the Social Service Workforce
• Case Management Tools and Resources Compendium

The webinar also examined the following key questions:

1. What are the guiding principles and core concepts of case management?
2. What are the steps involved in using a case management approach?
3. Who is involved in the different steps of the case management process?
4. What resources are needed to implement case management?
5. Which tools and resources are available for the use and adaptation by the social service workforce in carrying out case management in different settings?