Mobility and access to mobile devices are not yet a regular part of the caseworker’s professional career. According to the National Association of Social Workers (NASW), child welfare agencies are about 10 years behind the private sector when it comes to the use of technology. This article demonstrates how mobile access to case management systems, data and information, assessment and referral capabilities and other tools could go a long way toward reducing caseloads and workload, and improving worker efficiency.
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