Worker Motivations, Job Satisfaction, and Loyalty in Public and Nonprofit Social Services

A study was done of public, nonprofit, and for-profit organizations operating in the social service sector, and 2,066 workers in these organizations. The research tested whether workers' satisfaction and loyalty to the organization is influenced by workers' motivations and by the incentives offered. The study revealed that workers’ loyalty to the organization depends on both economic and procedural satisfaction from the job.