Integrated Social Services in Armenia - Improving social welfare for Armenian families and children

This is a presentation providing detail on the implementation of a new, integrated social service system in Armenia.  The presentation outlines the three pillars of integrated social services:  case management, project management and resource management and discusses how this has been implemented in Armenia.  An innovative approach highlighted entails training 200 case managers in 19 integrated social service centers and the implementation of a case management process.